Shipping Policy

Logistics Range

The range reaches the United States of America (including Alaska, Hawaii and APO, EPO, DPO address), Canada, Australia, EU, and many other countries around the world.

Shipping Fee:

  • Free Shipping Wordwide over $399.99.
  • Orders under $400 are subject to a $20 shipping charge.

Shipping Time:

The electric unicycle is fully loaded and contains lithium batteries, so it cannot be shipped via flight. We take fast shipment.

The package will be sent out 1-3 days after the order is placed and will be sent out after it is fully inspected by our engineers. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of the parcel.

We currently have warehouses in the United States, Canada, Brazil, Australia, Saudi Arabia, Mexico and Europe. If there is a warehouse in your location, you will generally receive your order 3 to 5 business days after placement. If not, the delivery time may be slightly longer, and we sincerely apologize for any inconvenience this may cause you.

**The shipping time is up to multiple factors, like the destination country, customs, weather, and so on, which is really hard to control. We are not responsible for any delays caused by the destination country's customs clearance processes.All shipping times are estimates.

General Information

Orders are delivered by multiple couriers including DHL, USPS, and UPS.

All orders are shipped on the same day if placed before 10AM EST Monday through Friday. Non-rush orders placed after 10AM EST Sunday through Thursday will ship the next day.

Rush orders (express or overnight) placed Monday through Friday as late as 4PM EST will be shipped that day.

Rush orders (express or overnight) placed after Friday at 4PM EST and on Saturdays will ship on Monday (except holidays).

Priority, Express, and Overnight shipping options all deliver on Saturdays (contiguous US).

Since order processing is generally done on the same day, cancellations are not possible. Please order carefully. Also note that express shipping options and any other third party fees are non-refundable.

Tracking Your Order

Once your payment has cleared, you will receive an email when your order has been processed. This will include your tracking information and the status of your order. (This may take 12-48 hours.)

You will receive email updates as your order makes its way to your home. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Courier Phone Numbers

Courier

Phone

Talk to a Human

USPS

1-800-275-8777

Press 0 , then 0, then press 5, then 5, then 2

FedEX

1-800-463-3339

Keep saying "Speak to a representative" at each prompt

UPS

1-800-742-5877

Press 0 at each prompt, ignoring messages

DHL Express

Varies by country

Click here for customer support

 

If you have elected to purchase shipping insurance, your package is insured against loss, damage, and theft. To file a claim, please email info@kingsong.com and indicate which of the following three claims you are filing.

  • For Lost Claims: We use the carrier's tracking information to determine if the package was delivered and if any exceptions were noted upon delivery. You do not need to provide any documentation.
  • For Damage Claims: Please provide photos and videos of the damaged items and attach them to your claim. For damage claims you have 72 hours to file the damage claim for concealed damage.
  • For Theft Claims (porch theft): After delivery of the package has been confirmed by the carrier's tracking information, you have 24 hours to file a theft claim. Within 48 hours after your claim is filed, you must send a copy of either a police report or proof that a report was filed with the police, such as a confirmation number or video of the theft in process.

Any questions, be free to contact us, and we will get back to you at the first chance!

Thank you all for your concern and support!